All of our trikes come standard with a one-year limited parts warranty. We also have a satisfaction-guaranteed policy. If you are not satisfied with the trike within 3 business days of receiving it, you may return it to us for a refund of the build price as long as it is still in like-new condition. All refunds incur a 15% Refund fee. Refunds are not available for custom options. The customer is responsible for properly packaging the trike and for all return shipping costs.
Damages incurred during shipping will be covered at our discretion and have a limited timeline for claims. Damage in Transit claims must be filed within 1 week of receiving a damaged trike and must include documentation of said damages. We do not issue refunds for custom options. The customer is responsible for properly packaging the trike and for all return shipping costs.
Please note that all returns and warranty claims will be reviewed on a case-by-case basis and will be approved at Icicle Tricycles’ discretion.
Any order that is canceled after it has been entered into production and before shipping will also incur a 15% Refund fee.