Frequently Asked Questions - Business & Marketing Bikes

What is Icicle Tricycles?

We are a small business in the Pacific Northwest specializing in built-to-order commercial vending and delivery bikes. We are proud of what we do, and we have a great story. Check it out here.

How do I contact you? Can I call you?

We love emails! For all customer service needs please email us at [email protected] to start a conversation. We are a small business, we all stay pretty busy, and we don’t have a call center, so we like to only accept calls by appointment. We would be happy to schedule a call with you, especially after we have answered your initial questions. We prefer to start all correspondence through email so that you can get everything you need in writing, and that is how we will schedule your call as well! If you would like to get ahold of us, we can be reached at 360-510-1818. We are on the West Coast and our availability for phone calls is 10 AM to 4 PM PST Monday through Friday. We can answer emails quickly, Monday-Friday, 9 AM to % PM PST.

How do I purchase an Icicle Tricycle?

You can email us at [email protected] to get started, or fill out the inquiry form on our Contact page. We do most of our correspondence through email, we have real humans answer every inquiry, and we will guide you through designing a trike that fits your business needs.

Do you ship to Canada? What about overseas?

Yes and yes. We have a lot of experience shipping to Canada and we love our Canadian customers. We have also shipped outside of the U.S. and Canada many times. If we can’t get a trike right to you, we are happy to ship to a U.S.-based freight forwarder of your choosing.

What kind of cargo and vending bikes do you make?

The kind of cargo or vending bike that you want! We create custom trikes that are useful for a large variety of businesses. Ice cream trikes are what we are best known for, and our namesake. Over the years, customers have also used our trikes to sell hot coffee and espresso, cold brew, beer, juice, salad, baked goods, flowers, books, and plenty of other awesome products. We can also make trikes for experiential marketing, distribution, and delivery. Send us an email with your idea!

Where are you located?

We are located at 624 NW Couch St, Portland, OR, 97209.

Where can I find examples of your trikes?

We have a lot of pictures right on our website! Check out our gallery, or select the type of trike you’re curious about from the drop-down menu!

How long will it take to build my trike?

Our standard trike has a two week turnaround time. Other configurations like custom vinyl wraps for your logo, cedar trike boxes, custom frame colors, and beverage taps will increase the turnaround time.

What if I need a trike sooner?

If you have a tight deadline, please feel free to check in with us about the availability of rush orders. We can offer a speedier build depending on the season and our current crew capacity. It never hurts to ask!

Do you have financing options?

Icicle Tricycles partners with First Capital Business Financing for financing. contact us for more info! You can also call First Capital Business Financing at 888-939-1036.

What are your payment options?

You can find all our payment options here!

What color can my trike be?

There are seven standard frame colors available: Dark Red, Light Red, Dark Blue, Royal Blue, Pink, Dark Green, and Black. Standard colors are included in the standard price and turnaround time. We can also get you a custom color for additional expense and turnaround!

How do I get my logo on the trike?

Custom graphic vinyl wraps are fantastic for brand visibility! We will print and wrap the trike box with any design you send to us, but we don’t offer graphic design services.

What is your refund / return / cancellation policy?

We do have a satisfaction guaranteed policy. If you are not satisfied with the trike within 3 business days of receiving it, you may return it to us for a full refund of the build price as long as it is still in like-new condition. We do not issue refunds for custom options. The customer is responsible for properly packaging the trike and for all return shipping costs.

Do you have a showroom or another way that I can see the trikes before ordering one?

Our headquarters is also our workshop; we stay very busy building and shipping trikes from right here, and we don’t have a showroom or retail space. However, we will occasionally offer shop tours. All tours will be scheduled at least one week in advance. You can email us for more information!

Are the trikes easy to operate?

Absolutely! With two front wheels, the bike holds itself up. Similar to having a pair of training wheels on a bicycle, our trikes are balanced to ride smoothly at the push of your feet. No need to do anything but sit down and relax!

The steering and handling come from a comfortably distanced handlebar, set-up just like a regular bike. No roller coaster steering! Just a cushy normal style handlebar system with easy access handlebar gear shifting. Just hop on and ride out. That’s it!

Do the trikes have parking brakes?

Yes. Each brake has its own lock, and your trike will stay put!

Is there any assembly required?

Nope, we ship the trikes fully assembled. They are ready to roll right out of the packaging. They are built and rigorously tested in-house by experienced bike mechanics. A bike pump for your desired tire pressure is all you’ll really need. Just hop on and roll out.

Is Icicle Tricycles a franchise?

No. We have a lot of bike business experience and we’re happy to give it out, but once you buy the bike, it’s yours. Your business, your logo, completely your own revenue. In other words, your bike business is none of our business!

However, we do our best to promote and advertise you! If you so desire, we can link to your company website, feature pictures of your company doing business, or post news articles promoting your business. We love to get small business owners rolling! Our company promotes cycling, environmental sustainability, carbon free businesses, and an overall healthy lifestyle.

We can also leave you alone! Don’t want us to promote you? No problem. Your bike business, not ours!

Is Icicle Tricycles on a social media service? Where can I follow you? Are you active in the online social community?

How can I find out more about Icicle Tricycles?

A: Visit our ‘About Us’ page, contact us using our contact page, or check out some of the links below: